From: KathyBroc@aol.com
Date: Wed, 1 Dec 1999 20:03:31 EST
Subject: Don't Buy Unless You Want To Cry!!
To: CyberPagan@outofthedark.com
 

In 1996, I bought an IBM Laptop from COMPUSA.  I also bought an extended warranty from them.  Unfortunately, the laptop starting freezing up and I had to take it in for servicing. 

Well, little did I know but COMPUSA had sold me a warranty with their service people and not with the manufacturer.  Now, 3 years later my computer still freezes up AND my warranty has expired.  I have taken that computer in around 6 times or more for this same problem and the service technician have destroyed it more and more each time. 

I should have sent it to IBM, but when you pay for an extended warranty you expect to have it fixed without charge.  Now I've given that $2,500 computer to my child.  I'm looking for justice.

Kathy