From: Our7cats@aol.com
Message-ID: <81bbc627.361413a1@aol.com>
Date: Thu, 1 Oct 1998 19:43:29 EDT
To: CyberPagan@OutoftheDark.com
 

I purchased A Toshiba 465CDX from CompUSA on November 18, 97. August 30, 98 it crashed.  Since the Toshiba had a one year warrenty/and I had purchased a three service contract from CompUSA I took it in for repair on September 3, 98.
That was the end. CompUSA says it is a Toshiba problem. Toshiba says it is a CompUSA problem. No one wants to fix the computer. None of my many phone calls have been returned, if I could acyually get to a person. Usually it is 20 minutes of "HOLD" with incessent sales pitches to be forced to listen to.

Here is what I did and I would suggest everyone do the same.

Send a formal complaint to your local State Attorney General.
 

Send a certifired letter to -

Paul B. Poyfair
Executive Vice President
Sales/Service
CompUSA Inc.
14951 North Dallas Parkway
Dallas Texas, 75240