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From: BRINNARDE@aol.com
I don't know why I did it, perhaps
I, AM mental defective. It's not like I didn't know CompUSA sucked.
My business partner and I could write an action packed, 500 page novel
on our adventures with CompUSA, on joint and separate ventures. In fact
when we go into the store it's so surreal we just cackle like loons because
the service is so ludicrous, unbelievable, what can you do? It's
almost some sort of sadistic entertainment. Anyway, sadly enough
we went in yet again and purchased an entire computer system which surprisingly
(so far) works OK. However, we purchased some awesome 6-channel digital
Dolby speakers to rock our little store front. Dear reader, you must understand
that I share this story out of deep humiliation so try not to laugh at
me but with me! Anywho, big as daylight on the speaker box it was labeled,
CompUSA, when I saw it all the warning bells in my head were sounding.
I knew deep in my soul not to buy those speakers, however, I did succumb
to temptation. I mean the price was right they had the most awesome sound
I ever heard my hair would blow back with each heart-stopping thump of
the bass. Anyway, when we got them home and installed them they worked
great with the DVD but for ten hours we operated on the sound card yet
still could not breathe life into the audio CD player. We spent hours
with tech support from Compaq the maker of our computer and they were the
most helpful, but we still had to deal with CompUSA's support. It's
funny because they had their name on the box yet their was absolutely no
tech number in the manual or on the box nor in the software manual.
In fact we could not even find who produced the piece 'o crap. The support
had absolutely no record of this sound card, according to them it did not
exist, but I am like...yes it does, am I mad? I can see it, touch
it, feel the vibration of it. The last tech we talk to (did you know
they have a secret underground tech [lackof] support that only few know
about it. They are buried miles into the earth, encased in lead walls,
virtually impenetrable to the outsiders.) Anyway, the last man, the grand
pubah of lackasupport, advised us that since this speaker and sound card
did not exist we should "wrap it up and take it back."(now if something
does not exist, how does one return it? hummmm) My partner and I, still
hungry for more abuse took it to the service dept. at our local store,
with much cajoling, whining and pleading got them to test the sound card.
And you'll never guess, it was officially ruled that the sound card was
defective in all those speaker sets! Here's the kicker, they told
us we were allowed to return them or exchange them (lucky us, we were still
within our 14 days), but they did not have anything comparable in sound
If you must extract a lesson
from this passage let it be thus...
Sincerely,
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