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From: "Grover Cleveland" <grover.cleveland@home.com>
I ordered two Christmas gifts from CompUSA.com on December 12, 2000. The website indicated that CompUSA was a little behind on orders and could not guarantee delivery by December 25, but was doing its best. The site indicated that the items were in stock and "usually shipped within 24 hours." So I thought, even if it takes three or four times as long as the "usual" shipping time, things should be OK. WRONG. I checked the "order status" on the web every few days. Day after day nothing changed. My order was "processing." Christmas came and went.
Nothing had happed to my order. The week after Christmas came and
went -- still nothing. Finally, more than three weeks after I had
ordered my items and no progress had been made on my order, I e-mailed
CompUSA and requested that my order be canceled. Of course, I got
no response. Ignoring my request to cancel the orders, CompUSA went
ahead and shipped the orders about a week later. This was almost
A MONTH to the day after I originally ordered items that were "in stock"
and "usually ship within 24 hours." Several weeks later I got a letter
thanking me for being a "valued" customer and vaguely alluding to some
service problems -- "beyond the control" of CompUSA. CompUSA included a
$10 gift card that I could use to make another purchase in their stores.
I tossed the card in the recycle bin.
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