Date: Thu, 27 Jun 2002 08:57:41 -0500
To: CyberPagan@OutoftheDark.com
From: rau@mail.ahsd25.n-cook.k12.il.us
Subject: Comp USA

-- 
Hi,
    We are Elaine and Carl Rau--we live in Arlington Hts. Il.

   Just on a hunch, I decided to do a search for COMP USA lawsuit. We purchased a HP desktop in 1997 with an  extended 5 yr. warranty ($430). After purchasing the warranty we received a Norton disk, but nothing in writing other than a general statement listing what the warranty covered. When I called to ask about this, I was told not to worry--they had all the inform. on the computer and no paper verification was needed. As I had just purchased some e-tickets on the internet, I was naive enough to believe them.

 The first service call was fine--then in 1999 we called for service and was told that Warren Tech. (contracted to provide the tech support and service) was in litigation with Comp USA and would not provide service or release any information about our contract. . After many, many phone calls, I finally reached someone who said that yes our contract was valid and would be honored by Comp USA. They faxed my husband a brief statement, which unfortunately, we misplace, not that it would be honored as we feel Comp USA has been very untruthful with us regarding this whole warranty area.

  I called for tech support earlier this month from Comp USA. I received support by phone 4X, but could not fix the problem. I was told that yes, my contract was valid and I should take the computer in to my Comp USA Store, where it is now being "held hostage" because the manager denies that we have any warranty.

  I hope you have received a good response to your web site as I am sure that there are hundreds of people in our particular situation, having purchased an extended warranty that is not being honored. I also plan to contact the Consumer Fraud Division of the Attorney General's Office of IL. Have you contacted this or any other consumer group?
  Unfortunately, we are currently w/out a computer at home. I am in my classroom using the school computer, however, I will not be back here probably for the rest of the summer. You can email me at my daughter's email: thrasha79@hotmail.com as she checks her email several times a week at a friend's house, Also, my husband has email at work and I can get his email address. Our home phone is (847) 255-0372.
Thanks for putting up the web site. I hope you are having more success in getting satisfaction from Comp USA than we have. Let us know if you plan to pursue a lawsuit and if there are any consumer groups that would take up this cause for us.

elaine and Carl Rau