From: Jazz2knight@aol.com
Message-ID: <105.270caac6.2b774753@aol.com>
Date: Sun, 9 Feb 2003 00:55:31 EST
Subject: CompUSA Horror Story
To: lawrence@landskroner.com
CC: CyberPagan@outofthedark.com
 

Mr. Landskroner,

I caught a letter you sent to CompUSA on the internet and that interested me that you write "Another Horror Story" of CompUSA.  I have one-- my laptop was stolen from the company while being serviced fraudulantly I might add and I am working to sue them in small claims court. Here is a copy of the letter I am sending actually and would love to get in touch with you. My name is Ruben Hernandez and feel free to contact me via this email. Cheers!
 

Mr. Marshall and To Whom It May Concern:

After repeated unsuccessful attempts to get in touch with you and resolve the 
problem of your company's failure to follow-through on our service agreement, 
I am forced to pursue the legal avenue of small claims court.  CompUSA did 
not fix my computer and therefore did not follow through with that end of the 
contract. After the situation developed, CompUSA failed to do an 
investigation in regards to the matter and its source. CompUSA has a 
heightened duty of care, especially when dealing with merchandise that can be 
valued in the thousands of dollars and the gross negligence that led to this 
situation are central to the issue at hand. Secondly is your avoidance of my 
repeated attempts at communicating with your office. Because of this 'slap in 
the face', I am further compelled to pursue this case and have discussed the 
matter at length with legal aide. This very important piece of equipment was 
stolen from me and with it very important aspects of my work. Your firm has 
already admitted liability and all I have been asking is to be made whole, 
Mr. Marshall, and I do not believe that to be too much to ask.  On the rear 
of the invoice, which includes all of the fine print associated with the 
service agreement, there is no specific mention of 'programs.' While the data 
and information CompUSA claims not to have liability for, it is then still 
liable for the programs on the computer and those amount to a total of 
$1000.00.  There was software on my laptop that I cannot recover including 
(but not limited to) those that can only be re-installed from a recovery CD 
(that can only be ran on that laptop) and a word processing/graphic design 
suite which was installed and registered for business purposes from a former 
employer. Furthermore, I was employed to create a website, which after the 
theft of my laptop I had to redo and that totals to $500.00 in labor. If you 
would like to view the list of grievances that include the total of $1500.00 
feel free to contact me at any of the above methods. Your payment of these 
damages and an investigation as to the source of the problem is, again, what 
I am asking. I look forward to your response. 

Sincerely,
 

Ruben Hernandez, Jr.

Cc:     Mr. Hal Compton, CEO, CompUSA