From: "rshs" <rshs@sbcglobal.net>
To: <CyberPagan@OutoftheDark.com>
Subject: CompUSA horror story
Date: Wed, 31 Dec 2003 14:07:28 -0800

Here's my letter to CompUSA -- let's see if it gets me anywhere:
 
I purchased a costly extended warranty at CompUSA when I purchased my Sony VAIO laptop.  More than three weeks ago, the logic board (motherboard) in the system failed, and I brought it immediately to the store where I purchased the machine.
Since then, consistent delays and excuses have forced me to be without my laptop for more than three weeks.  First, the logic board had to be ordered.  Then, the logic board was defective and had to be reordered.  Then, the tech who was assigned to the case (his name is Rob Brenan) wasn't due in, or called in sick.  Then a new tech was assigned, but wasn't in.  As of this date, manager Chris Long has promised me the laptop would be finished on Friday -- more than three and a half weeks since I turned it in. 
This laptop is necessary to my business and I have been forced to rent a computer during this time.  Add this to the fact that the CompUSA extended warranty is no cheap affair (hundreds of dollars), and you have a very dissatisfied customer. 
Unless some explanation and restitution is made, and I receive my laptop in perfect working order by the end of this week, I'll be forced to cross CompUSA off my list as business source, tell my business colleagues about the experience, and possibly take further action. 
 
Thank you.