You Must Pay Before We Speak To You

From: "JOHN  ALEXANDER" <johnalexander@earthlink.net>
To: <CyberPagan@outofthedark.com>
Subject: you must pay before we speak to you
Date: Thu, 24 Jan 2002 07:51:08 -0500

I recently tried to get a question answered about the sudden disappearance of my Microsoft outlook program which came pre loaded from Compaq on a machine I purchased two years ago.  I wanted either a copy of the software or somebody to help me fix it.
 
After getting the runaround on their dreadful telephone answering machines, I finally spoke to a real person.  It was the billing department!  The bottom line, they will not speak to me about problems unless I pay them $39 first.
 
This is outrageous!  It is like taking your car to the garage and asking to speak to a mechanic to diagnose a problem and before you can do that they send you to the billing department.  Who knows if they would be able to help me?  
 
Every other trade I deal with gives me estimates first and is keen for my business.
 
I guess I now own my last Compaq.
 
Can anybody tell me the email address of members of the Compaq board, I wish to complain directly to them
 
John Alexander