 From:
DVANEVE@aol.com
Here ya go folks ..add this one to your books. I
purchased
a New Compaq Presario 6350 for Christmas of 2002.I was planning on
starting
up a personal home bussiness.Maybe not the the best pc to do that on
but
hey,I was just learning.Anyway,I after the first run every time I shut
down I kept getting a memory error.Same sector every time.Finally one
day
about two weeks later it just wouldn't start at all.I called Compaq,
"THE
NEW HP" and got shifted to about 30 different people that I
couldn't
even understand. ( I also found out that my support calls were
being
forwarded to AssCrackAsStan or PackitStan, LOL.)I felt like Chevy Chase
in Nation Lampoon's Vacation when he just couldn't get left at the
Parliment.LOL!(Look
Kids Compaq! HP! ,Damn I just can't get English!)And the words that I
could
understand I couldn't peice together so they wern't helping at all.I
also
had to keep going through all my information over and over each time. I
called repeatedly in hopes to get someone I could understand, which
turned
out to be about 60 dollars worth of BS!!!Support on these computers is
not completly free! You still have to pay your personal phone bill
charges
to get through just to talk to the Sap Suckin Support System. I Then I
was told to take my compaq to an authorized service center.So i
did.Only
to get another run around from good ole Radio Shack.They had my pc for
weeks, and each time I called the parts were never in.I was told by
Compaq
tech that it was a memory card problem but Radio Shack tech insisted it
was a mother board.Well.After about 3 weeks of being put off and lied
to,I
started to bitch a little.Only to find out that Radio Shack had never
ordered
my parts! Needless to say I was spitting nails by this point.I called
Compaq/"THE
NEW HP" (LMAO) trying to get through to someone who could get me
a replacement pc.I was very upset because I was putting perspective
customers
on hold through this whole ordeal.I demanded something be done now.Well
I'm not even sure how long it took for a case manager to get back to me
but when he did at first he seemed rather nice.I thought finally I got
someone that knows what they're doing and can help me.Well he turned
out
to be a real joke too.He would rarely return my calls.Toward the end he
never returned them at all.Some Case Manager.Here I thought I speaking
to a professional bussiness man only to find out he was he was probally
the janitor.(there's nothing wrong with being a janitor because
Compaq/HP
has alot of cleaning up to do) I had no way to contact him.I called HP
executive offices and found some very nasty women there also.Except for
a nice man and two very nice ladies who helped a great deal,since my
case
manager couldn't do his job.Everyone there was questioning me as to why
My Case Manager would not give me a direct contact to him when this is
supossed to be a standard procedure.This just tells me he was a
complete
sneek and apparently had something to hide,like lack of work ethic.I
finally
went to the Better Business Bureau and found a lady by the name of
Francesca
Rude(Ru-day) and emailed her with my problems and complaints.She then
transfered
me to a nice lady named Paula.She was very nice and helpfull also.She
totally
agreed with everything I told her and also questioned the fact that my
case manager(or whoever he is,some people said they knew him and
other's
had no clue)wasn't returning my calls and I still had no way to contact
him.It was so obvious that he was lieing to me for his own incompetent
reasons.When I did finally hear from him he told me my pc was sent
out.So
here I sat waiting ..and guess what..NO PC! So I called again,and this
time I was told it was just sent out that day.(meaning the day I made
this
phone call)I then asked for a tracking number to verify it was
acctually
sent this time.I could not get one.Which said gee, another Case Manager
lie. Well the good news is after all this aggrivation I did recieve
another
computer about a week later,however I'm scared as hell of it failing me
just like the last one.I refuse to spend anymore money on Compaq or HP
again.So calling their underdog support is out of the question.Oh yea,
that same week Radio Shack returned the PC they said was fixed.As soon
as I started it up it shut down due to a fan malfunction,and I also got
the same memory error when I tried to run it again.And the work order
on
it..ha well that was a joke in itself. None of the specs on the work
order
matched what was supposed to be in my computer.When I inquired about
this
I was told their equipment isn't updated enough to pick up the newer
components.Well
,how on earth can they say it was properly repaired then if they are
useing
outdated equipment.Personally I think I was being handed a line because
they assumed I didn't know much about computers.Well we all know what
ASS
U ME means huh?I was born at night but not last night. I lost so much
due
to Radio Shack,Compaq's and THE NEW HP's ignorance.And after the way I
was treated I am also pursueing a suit against them.
Dawn
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