From:
"Michelle Furgason" <purple7@earthlink.net>
To: <CyberPagan@OutoftheDark.com>
Subject:
Computer complaint
Date:
Thu, 6 Aug 1998 18:31:43 -0500
X-Mailer:
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I would
like to add a complaint about a certain computer company. This place actually
sells components, although they will build you a computer from said components
for a fee- they just don't sell the ready-made,
name-brand
ones. Anyway, I decided it was time to get a computer, and my best friend's
husband offered to build me one, as he had built theirs and his parent's
computers with no problems, as he works with computers and knows how to
do this. We decided to go this route as it would save us 400-500 dollars.
We have had this computer for FIVE months, during which time we've gone
through:
4 Motherboards
4 Monitors
4 Modems
2 Graphics
cards
and SEVEN
harddrives.
Needless
to say, it is a real pain in the behind, losing everything on your computer
and having to re-install it all, not to mention the 45-minute drive to
this place. I finally got fed up the last time, as I had just replaced
the hard drive three weeks prior and it had failed again. I told them I
was sick of this, and I either wanted my money back, or working components.
I left it there for them to fix- as they were trying to blame my friend's
husband, who was doing all the installations, saying he didn't know what
he was doing and was obviously installing things wrong- and the woman told
me there would be NO labor charge since I had gone through so
much.
6 days later I came to pick it up (it was supposed to be ready in 3, but
I had car problems and couldn't get there sooner), they had me wait for
an HOUR AND A HALF- no other customers, no reason I should have been
kept waiting. I suspect that they actually started working on it while
I was there, that's what took so long. Then, they charged me for the labor.
I tried explaining what I had been through, and that the lady I had talked
to when I dropped it off had cleared it with the manager that there would
be no labor charge. No go. I kept getting swapped around with people that
worked there, so that I was talking to someone new every 5 minutes.
Finally, I got an extremely rude man that did everything but cuss me out.
He told me that I was a liar for saying I'd had this many problems, that
my best friend- who was there at this time and had witnessed the woman
saying no labor charge- was lying, and that her husband was an incompetent
boob who was screwing up my system. I finally had had enough, and demanded
a refund. At this time they informed me the refund policy is 30 days. This
is not posted ANYWHERE in their store, nor on the receipt, nor was I ever
told
this
verbally before then.
As to
the charge that it's my friends' fault, not their shoddy computer parts-
4 of those seven hard drives failed right out of the box, in the store.
He had one fail while building it, so when he went back to replace
it, he
tested it there. They were put in by THEIR technician, and failed on the
spot.
The name of the place is:
Complete
Systems-n-More
Phone
(972) 705-9750, FAX (972) 705-9594
1740
N. Greenville Ave.
Richardson,
TX 75081
-----------------------------------------------------------------------------------------------
Thank
you, that does feel a little better.
Bright Blessings,
Michelle
http://www.geocities.com/Athens/5341
purple7@earthlink.net
