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From: "David Wertenberger" <ddwert@wtrt.net>
I had been a customer of Damark for a number of years going back to when they were called C.O.M.B. I had been a Preferred Member for years spending several thousand dollars a year and then cancelled (about 1996) for several reasons - I had received several orders in which the item was damaged, missing a part, or simply did not work, and I was very unhappy about them automatically renewing my membership without my knowledge. Anyway I thought a bad situation was in the past. In
the Spring of 1999 I received a Preferred Membership packet welcoming me
as a member to Damark/JC Whitney. It was only a couple of days later
that my credit card bill came and there------- on the bill was a charge
of almost $80 for this trial membership. I called extremely irrate
that after several years, they had used my credit card number. I
was told that the billings were automatic and that the credit card number
could not be taken of the computer. After a lengthy heated conversation,
they did agree to delete the charge. I had already called mastercard
and told them that the charge was in dispute. Damark/JC Whitney agreed
they would credit the charge back with in 72 hours. And that They
could only move the credit card number to a dormant computer file. I settled
for that rather than keep the unsettling matter alive, thinking that I
would have the credit card number changed anyway. They almost did refund
the money as they said. They issued a credit thru the card for all
except $5. Which when I called again they claimed was a non refundable
service and handling fee. (For something they billed without any
participation by me) I had no dealings with them for over two years.
I figured that I was well out of it and caIculated that between JC Whitney
and Damark they had lost a customer who spent $4000-$5000 per year, for
their illgotten windfall of $5 . Up until that time I was unaware
that JC Whitney was affiliated with Damark. Meanwhile I check the
credit cards.
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