Date: Tue, 21 Nov 2000 08:12:18 -0700
From: Greg DeDera <greg@ast.lmco.com>
Subject: Ripped off in 1999 and again in 2000
To: CyberPagan@outofthedark.com

Back in March of 1999 we were ripped off for $54.99.  I wrote a letter to Damark (see below).  That hasn't stopped the telemarketers from call though.  Then I received bill on card for 104.99.  I finally got through and claim we signed up DMK*BUYERS GUARD package.  We didn't and we've
never received anything from them on this package.  I finally settled for having her cancel the package and I'll be credited $88.75.  That nets them a tidy $16.44 for a few minutes of work.  I call this fraud and stealing!  They just reach in and take whenever they feel like it.

I thought there were laws against this.  I'm following up on this with a couple of agencies.  I'll keep you posted on how things progress.

greg
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9 May 1999
Dear Customer Service,

On March 12 I was billed $54.99 for a "DMK Great Deal Pack" on my Discover card without my
approval.  I've tried off and on for over a month (since I rcvd my statement) to resolve
this via the 1-800-597-1001 phone number ref. on my bill.  The number kindly tells me how
busy Damark is and hangs up on me.  I find this practice very rude! 

After a couple of weeks this statement and the issue got buried on desk until I got your
latest catalog with a product I would like.  Then I remembered about the billing error.
What a scam!  Falsely bill people's credit cards and don't give them an avenue to
resolve it and hope the threshold of pain hasn't been exceeded and rip them off for $54.99!
Just for future record... my threshold of pain is .99 cents.

I demand my $54.99 immediately.  I demand that I be removed from any and all of your
mailing lists, telemarketer lists and any other lists you might have with our name on it.
I no longer wish to do business with a company that conducts itself the way yours seems to.

Thank you for years of great service, products and prices.

No thanks for the recent barrage of Damark telemarketers with useless "Packages" for us and false billings.  You did a great job of ruining a good thing.
 

Greg DeDera