From: "Blade So sharp" <twinblade@hotmail.com>
To: webadmin@sentinelnet.com
Cc: webmaster@damark.com, CyberPagan@OutoftheDark.com
Subject: damark
Date: Mon, 24 Feb 2003 22:43:11 -0500
 

Dear Mr. Richard Chin 
I recently came across your article at http://www.thehollandsentinel.net/stories/110799/bus_web3.html
 
Notwithstanding that your article is a few year old, I would like to make a few comments as I thought it might be time for an update.
 
"We believe in free speech," said Damark vice president Wiley Sharp. "The way of the world is you can't make everyone 100 percent happy all the time." 
 
Mr. Wiley misses the entire object of customer service. In all my complaints to Damark and about Damark, I have yet to hear a single "Im sorry." Instead, my page has reeled in dozens upon dozens of "I hate them too..." emails.
 
I firmly believe good customer service starts by placing yourself in the customers position. Great customer service begins when the company not only places itself in the customers shoes, but acts upon the way it would feel were it the customer. Damark has failed to do either.
 
Its a shame Mr. Wiley, or any Damark rep for that matter, never offered me an appology. If they had, I would have likely shut down my Hate Damark Page long ago. Instead, numerous Damark employees have refused to even respond to my emails, even after "all this time."
 
 The only conclusion I can make is that Mr Wiley and his representatives have yet to be in a position in the game of life where 50 or 60 dollars is a make or break issue. I wish them all the best in getting to that point.
 
 
Sincerely,
Twinblade