From: Danny Marflake <danny_marflake@pagenet.com>
To: "'Guardian'" <guardian@OutoftheDark.com>
Subject: RE: account # 065-301088
Date: Tue, 2 Feb 1999 08:10:22 -0500
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I received you message, and yes you made your point loud and clear.  I
do not do the billing out of this office, I have directed your VM to the
appropriate contact to rectify the situation.

>-----Original Message-----
>From: Guardian [SMTP:guardian@OutoftheDark.com]
>Sent: Monday, February 01, 1999 5:00 PM
>To: danny_marflake@pagenet.com
>Subject: account # 065-301088
>
>Dear Mr. Marflake,
>
>I left a detailed message on your voice mail explaining my situation, but I
>would like to follow up with this e-mail to ensure that no more of my time
>is wasted on this issue.
>As you will recall, you and I spoke in December regarding my pager account.
> I was extremely dissatisfied with the service I received from Pagenet.
>My credit card was not being billed as it was supposed to be, and I was
>being held delinquent. My pager service was suspended, without any prior
>notification to me.  In fact, I continued to receive bills marked "DO NOT
>PAY", stating that my charge card would be billed.
>When I complained about the situation, I was called a liar by your
>accounting department. I was required to spend my time researching my
>credit card account to prove to Pagenet that the error was Pagenet's. The
>situation digressed from there.
>When I carried my complaint to you, I made it VERY clear that I did not
>wish to continue as a Pagenet customer.  You offered to credit my account
>with the monies in question, and discontinue my pager service. 
>Up until a few days ago it appeared that you had done so and that the
>matter had been resolved.  However, I have just received a statement from
>Pagenet listing a "reconnect fee" that will be applied to my charge card.
>Mr. Marflake, I thought I had made myself quite clear, but evidently not.
>I have ABSOLUTELY NO DESIRE TO EVER DO BUSINESS WITH PAGENET AGAIN!! 
>I have canceled my account with Pagenet, and gotten a company (Skytel)
>that is capable of handling a simple pager account without making a federal
>case of it.  I have not used the Pagenet pager since our conversation in
>December.  I acquired the Skytel account immediately, and they have been
>billing my credit card ever since without any difficulty (maybe you should
>have your accounting department give Skytel a call and find out how they do
>that?).  I certainly at no time authorized that my Pagenet account be
>"reconnected".
>This is a perfect example of why I do not ever wish to even hear the name 
>"Pagenet" mentioned again.
>Pagenet is a nightmare.  Pagenet is a clusterfuc.  GO AWAY AND LEAVE ME
>ALONE!!!!
>
>Betsy Ashby